Learn more
This website requires cookies to provide all of its features. By using our website, you agree to our use of cookies.

Frequently Asked Questions

Got a Question? - Why not see if your question is answered below:

Q: NEED TO MAKE AN AMENDMENT TO YOUR ORDER?

If you notice anything that is incorrect, please contact us immediately via telephone on +44 (0)330 500 1554. As our production processes run 24 hours a day, it is unlikely that we will be able to make any adjustments to the order but we will do our best to help you. Please note there is a £5.00 admin charge for this service.

Q: GENERAL ENQUIRIES?

The best way to contact us is to email us at sales@SEGAbyme.com where we endeavour to respond to all emails within 24 hours (Mon - Fri). If you have an urgent query, you can call us on +44 (0)330 500 1554 (Calls charged at National Rate).

Q: ARE YOU CALLING FROM ABROAD?

Please dial +44 (0)330 500 1554

Q: WILL MY PRODUCT LOOK EXACTLY LIKE THE PREVIEW?

It is very difficult to reproduce the quality of our products online. Your preview is as close as possible to the finished item, the real product can look more realistic. Each product is finished to a high standard using state of the art printing equipment and a specialist design team.

Q: WHAT SIZE WILL MY GIFT BE?

For full details on products including sizes and detailed descriptions please see respective product pages.

Q: CAN I GET MY GIFT DELIVERED SOMEWHERE ELSE?

Yes, this is no problem. You will be given the chance to input an alternative delivery name and address while ordering.

Q: HOW WILL MY GIFT BE PACKAGED?

Your gift will be packaged in a custom made cardboard box or jiffy bag depending on the product for maximum protection.

Q: I WANT TO GET THIS GIFT DELIVERED DIRECTLY TO THE RECIPIENT, WILL AN INVOICE BE INCLUDED?

No, we never include an invoice with your gift. We do sometimes include a letter and/or leaflets informing the recipient of various promotions.

Q: IS THE COMPANY LOGO/ADDRESS PRINTED ON THE PACKAGING?

Yes, we do have to include our name and address on the outside of the packing for tracking and returns purposes.